Academic Technology Services

Cisco Webex is a real-time video, voice, and chat communications software platform available to Rutgers faculty, staff, and students. It enables users to host and participate in virtual meetings with two or more people securely from anywhere with a reliable internet connection. Webex offers high-definition video, screen sharing, in-meeting chat, voice calling, and document sharing. Webex can be used in conjunction with Cisco codecs (camera systems for meeting and classroom spaces) as well as through a web browser, desktop app, or mobile device app.

Learn more about free Cisco Webex...Read more

Academic Technology Services is pleased to announce the Equipment Loaner Program. Faculty, staff and students may use this online form to request short-term use of web cameras, microphones and assistive listening devices. Training for equipment can also be requested on the form. Requests must be submitted at least 2 business days in advance. It is the responsibility of the borrower to collect and return the equipment in working condition.

For more information on the Equipment Loaner Program, please contact Academic Technology Services at atshelp@newark.rutgers....Read more

When you call Academic Technology Services, you may notice that calls are being answered by the Newark IT Help Desk during their regular business hours and the OIT After-Hours Support team. OIT staff members will remain on the phone with you, providing a "warm transfer" when they've reached an ATS staff member to assist you. Previously, calls that could not be answered in the ATS office would go to general voicemail or email and thus there would be additional delays.

This new process allows calls to be answered by ATS staff while they are in the field to provide more efficient and...Read more

Are you catching up in the middle of the night and hit a snag in Blackboard? Take a look over to the right and you'll see a Support tab overlay on the side of each page in Blackboard that will provide you with a list of FAQs, videos and documentation about the tools and features on the page. For example, when creating an Assignment, the support tab has information about downloading assignments, using the inline grading feature, plagiarism options with SafeAssign, best practices and anonymous grading. This context specific help is available to faculty, staff, and students. A link to Contact...Read more

Blackboard will be unavailable for approximately one half hour on Sunday, November 19, 2017 during the time period from 12:00am-6:00am , EDT for Blackboard Datacenter maintenance....Read more